Stay where you are: we come and get it
A courier collects your device from the address you give us, at no cost and with nothing to pay up front.
Ask for your device to be collected from your door. We send a courier to the address you give us as soon as we can, at no cost to you.
Once the device reaches us, our technicians run a full diagnosis and get in touch with the result and the repair quote. At that point you are free to decide whether to:
- go ahead with the repair;
- collect the device unrepaired from the shop;
- have it sent back to your address, for a €10 contribution towards postage.
The service is built to be as easy and as transparent as possible: nothing to pay up front, and the choice is yours at every stage.
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1
You fill in the form
Tell us who you are, where to collect and what is not working. Two minutes is enough.
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2
The courier calls
We send them to the address you gave us, at no cost to you.
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3
Diagnosis and quote
The moment it reaches the workshop we open it and call you with the result and the price.
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4
You decide
We repair it, or we give it back as it was. No work starts without your yes.
Empty the device before you send it. Take out the SIM, any micro SD cards, USB sticks and adapters: we do not need them for the repair and they go missing easily in transit. We cannot be held responsible for accessories of that kind left inside the device or in the box.
Send the device only, plus any accessories we specifically ask you for.